Thank you for shopping at Timoro.xyz. We take great pride in offering a seamless shopping experience and high-quality products. If for any reason you are not fully satisfied with your purchase, we are here to help. Below is our Return Policy, which provides important details about returns, exchanges, and refunds.
1. Return Eligibility
We want you to be completely satisfied with your purchase from Timoro.xyz. If for any reason you are not happy with your product, you can return it. However, certain conditions apply to ensure that the process runs smoothly:
- Timeframe for Returns: Returns must be requested within 30 days of receiving your order.
- Condition of Item: The item must be unused, in its original packaging, and in a resellable condition. Products that have been worn, damaged, or altered are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase must be provided to initiate a return.
- Non-Returnable Items: Some items are non-returnable, including:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email our customer service team at customer@timoro.xyz with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number. This number is required for processing your return.
- Return Shipping: You will be responsible for shipping the item back to us. We recommend using a tracked shipping service to ensure your return reaches us safely. Please note that we are not responsible for lost or damaged returns.
- Packaging: Please ensure the item is securely packaged, with all original tags, packaging, and accessories included.
- Return Address: We will provide you with our return address once your return is authorized.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure that it meets the eligibility requirements. If the item is in its original condition, we will process your refund. The steps involved in the refund process are:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Timing: Once your return is processed, please allow up to 7-10 business days for the refund to be reflected in your account.
- Restocking Fee: In some cases, a restocking fee may apply to returned items. This fee will be deducted from your refund and will be communicated to you before processing the return.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the steps for initiating a return first. Once your return is processed and accepted, you can place a new order for the item you want to receive.
Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.
5. Damaged or Defective Items
At Timoro.xyz, we strive to ensure that all products are carefully inspected before shipping. However, if you receive a damaged or defective item, we apologize for the inconvenience. In such cases:
- Notification: Please contact us within 7 days of receiving your order and include pictures of the damage or defect.
- Return Process: We will provide you with a prepaid return label to send the item back to us.
- Replacement or Refund: Upon receiving the returned damaged or defective item, we will either issue a full refund or send you a replacement, depending on your preference and product availability.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check Your Bank Account: Sometimes, refunds may take a few extra days to reflect in your account due to processing times by your bank or payment provider.
- Contact Your Bank: If the refund is still not visible, please contact your bank or credit card company for further assistance.
- Reach Out to Us: If you have checked with your bank and still have not received your refund, please contact us at customer@timoro.xyz, and we will assist you in resolving the issue.
7. Promotional Items
If you received a promotional item or a gift with purchase as part of your order, the item must be returned along with the purchased product in order to be eligible for a full refund. If the promotional item is not returned, the value of the promotional item will be deducted from your refund.
8. Sale Items
Sale items are final sale and are not eligible for return or refund unless the item is defective or damaged upon arrival. This includes items purchased during special promotions, flash sales, or clearance events.
9. International Returns
For international orders, the return process is similar to domestic returns, but additional charges may apply:
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure that the returned item reaches us safely.
- Customs Duties and Taxes: International customers may be required to pay customs duties and taxes on returned items. These fees are non-refundable.
10. Exceptions
In some cases, we may make exceptions to our return policy on a case-by-case basis. If you feel your situation requires special consideration, please contact our customer service team, and we will do our best to accommodate you.
11. How to Contact Us
If you have any questions or concerns about our Return Policy, please feel free to reach out to us at:
- Address: 6050 Peachtree Industrial Blvd, Norcross, GA 30071, United States
Phone: +17704484400
Email: admin@timoro.xyz
We are here to assist you and ensure that your experience with Timoro.xyz is as smooth and enjoyable as possible.
12. Policy Updates
Timoro.xyz reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be reflected at the top of the policy. Please review this policy regularly to stay informed about any updates.